Contact Us

Are you looking to have your underground facilities located and marked before digging?


A FREE locate request can be placed by using our online e-Locate application, OR by contacting the Call Center directly at either 811 or 1-800-482-7171. A locate request must be placed at least 3 business days prior to, but no more than 14 days before conducting excavation on your project. Also, be sure to check the Positive Response of your ticket before digging, IT'S THE LAW!

REMINDER: the MISS DIG System serves as a message handling notification service for underground facility owners. MISS DIG takes information about your planned excavations and distributes that information to its members. It is then the responsibility of each facility owner to mark the approximate location of their underground facilities at the excavation site.

 

Career Opportunities


Our Auburn Hills location is looking for full time Notification System Representative. As a Notification Representative your job would entail receiving calls from homeowners and contractors who intend to excavate, complete specific data fields and enter the information into a computer, including mapping, for transmission to utility owners. As an NSR, following training and at least one year of service, employees will expand beyond taking calls. A portion of the day will be spent working with Web Ticket, Member Services or the Front Office, depending on the employee’s skill sets and the needs of the company. Most NSRs will work with Web Tickets analyzing and documenting the quality of tickets entered online. 

Benefits offered include Medical Dental Vision, Life Insurance, and short and long term disability after 90 days.  A 401(k) Profit Sharing Plan is established after one year of service.

Requirements for the position are good attendance, ability to multi-task, typing speed of at least 40 WPM, and strong communication skills. Pre-employment tests and drug screening will be administered during the interview process.  Starting wage $12.32 per/hr and various shifts available.  MISS DIG is a 24 hour 365 day operation, as such employees share in the responsibility of covering the weekend and holiday shifts.

 

QUALIFICATIONS:

  • Must be able to proofread efficiently and accurately with good spelling skills
  • Must have proficient map skills, matching locations on an electronic map with a written description
  • Must be able to analyze, retain information, and exhibit good judgment while adhering to company policies and procedures
  • Must be able to retain, manage and organize information for easy retrieval
  • Must be able to effectively present information and respond to questions in an accurate, professional, and courteous manner
  • Must be able to handle conflict responsibly
  • Must be able and willing to improve knowledge, communication skills, and production
  • Must be able to work independently
  • Must be dependable

Hours of Operation


The MISS DIG Notification Center is available 24 hours a day, 7 days a week, at 811 or 1-800-482-7171 to process emergency and non-emergency location requests. An EMERGENCY is defined as any work that requires locating and staking in less than 3 working days because of lack of facilities, or possible hazard to health, life, or property.

 

Auburn Hills Location

Gladstone Location

The MISS DIG Administration Office is closed for the following holidays:

  • New Year's Eve
  • New Year's Day*
  • Martin Luther King, Jr. Day
  • Memorial Day
  • Fourth of July*
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day*
* Observed in accordance with Federal Holiday. If a Federal Holiday falls on a Sunday the following Monday is a holiday.

Company Directory


Bruce Campbell: bcampbell@missdig811.org
CEO & Director of Marketing
(248) 370-6446
 
Sam Colella: sjcolella@missdig811.org
Director of Technology
(248) 370-6413
 
David Trousdale: dtrousdale@missdig811.org
Systems Administrator 
(248) 370-6409
 
Melissa Ramirez-Attinoto: melissara@missdig811.org
Manager of Member Services
(248) 370-6408
 
Mapping Support: mapping@missdig.org
Phone: (248)370-6430 or 6431
 
Member Services: membersupport@missdig811.org
Phone: (800) 482-7161 
Fax: (248) 370-6432
 
Sandy DeMars: sdemars@missdig811.org
Call Center Manager (Northern Office)
(906) 789-3084
 
Gwen Knowles: gknowles@missdig811.org
Web Ticket Support & Education Manager
(248) 370-6404
 
Web Ticket Support:
 (248) 370-6400 option 9
 
Linda Portelli: lportelli@missdig811.org
Subject Matter Expert (Western Michigan)
(248) 370-6441
 
Paul Harding: pharding@missdig811.org
Subject Matter Expert (Eastern Michigan)
(248) 370-6426
 
Colleen Goddard: cgoddard@missdig811.org
Subject Matter Expert (Northern Michigan)
(906) 789-3083