Are you looking to have your underground facilities located and marked before digging?
A FREE locate request can be placed by using our online e-Locate application, OR by contacting the Call Center directly at either 811 or 1-800-482-7171. A locate request must be placed at least 3 business days prior to, but no more than 14 days before conducting excavation on your project. Also, be sure to check the Positive Response of your ticket before digging, IT'S THE LAW!
REMINDER: the MISS DIG System serves as a message handling notification service for underground facility owners. MISS DIG takes information about your planned excavations and distributes that information to its members. It is then the responsibility of each facility owner to mark the approximate location of their underground facilities at the excavation site.
Our Auburn Hills, MI location is looking for a full-time Notification System Representative. As a Notification System Representative (NSR) your job will entail receiving calls from homeowners and contractors who intend to excavate, completing specific data fields and entering the information into a computer, including mapping, for transmission to utility owners. As an NSR, following training and a minimum of one year of service, employee’s duties may expand beyond taking calls. A portion of the day may be spent working with Web Ticket, Member Services or the Front Office, depending on the employee’s skill sets and the needs of the company. Most NSRs will work with Web Tickets analyzing and documenting the quality of tickets entered online.
Benefits offered include Medical, Dental and Vision, Life Insurance, and short and long-term disability after 90 days. A 401(k) Profit Sharing Plan is established after one year of service.
Requirements for the position are good attendance, ability to multi-task, typing speed of at least 40 WPM, and strong communication skills. Pre-employment testing and drug screening will be administered during the interview process. Starting wage is $12.32 per/hr and various shifts available. MISS DIG 811 is a 24-hour 365-day operation, as such employees share in the responsibility of covering the weekend and holiday shifts.
- Must be able to proofread efficiently and accurately with good spelling skills
- Must have proficient map skills, matching locations on an electronic map with a written description
- Must be able to analyze, retain information, and exhibit good judgment while adhering to company policies and procedures
- Must be able to retain, manage and organize information for easy retrieval
- Must be able to effectively present information and respond to questions in an accurate, professional, and courteous manner
- Must be able to handle conflict responsibly
- Must be able and willing to improve knowledge, communication skills, and production
- Must be able to work independently
- Must be dependable
Hours of Operation
The MISS DIG Notification Center is available 24 hours a day, 7 days a week, at 811 or 1-800-482-7171 to process emergency and non-emergency location requests. An EMERGENCY is defined as any work that requires locating and staking in less than 3 working days because of lack of facilities, or possible hazard to health, life, or property.
Auburn Hills Location
The MISS DIG Administration Office is closed for the following holidays:
- New Year's Eve
- New Year's Day*
- Martin Luther King, Jr. Day
- Memorial Day
- Fourth of July*
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day*
CEO & Director of Marketing
Manager of Member Services
Phone: (800) 482-7161
Fax: (248) 370-6432
Notification Center Manager (Auburn Hills Office)
Notification Center Manager (Gladstone Office)
Subject Matter Expert (Western Michigan)
Subject Matter Expert (Eastern Michigan)
Subject Matter Expert (Northern Michigan)