MISS DIG 811 Services
MISS DIG 811 offers many programs and services to its members and excavators who frequently place tickets.
The purpose of the design ticket program is to open the lines of communication between Designing Firms and Facility Owners/Operators.
If an excavator cannot maintain a minimum 10 foot clearance from any overhead electric lines with the equipment they will be using on the job, please let the MISS DIG 811 operator know when placing the locate request. Contact our call center at 811 or 800-482-7171.
MISS DIG 811 will notify any member facility owners who participate in the program of the request for an overhead assistance appointment between the excavators with the electric company. Please be aware that appointments must be scheduled during the work week between 9 AM and 3 PM.
The Remote Member Access Program provides access to the MISS DIG System during hours that are convenient to the member to research and query tickets, check on the status of delivery queues, view member Notification areas, perform database maintenance, and much more.
Remote Ticket Entry
Remote Ticket Entry (RTE) allows authorized contractors and MISS DIG 811 Members to enter Dig Notice requests over the Internet 24/7. With basic access, regular 3 business-day tickets can be entered. RTE Users have convenient access to:
- Ticket Search – print copies of tickets.
- Positive Response - Utilities post responses to ticket requests
- Ticket Entry at your convenience: 24 hours a day, 7 days a week
- Ticket Entry on any computer or laptop, supported with an HTML5 browser
If your ticket life has expired and you need a copy of your ticket, the MISS DIG 811 Research Department will, for a fee, search the archived requests. Expect a research to take one to two weeks after payment is received. Information on your live tickets is available through the Positive Response System.