HOMEOWNER

 

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Why and When to Place Locate Request

Why to Place:

You may be surprised by what's buried in your yard. That's because most electric, gas, water, sewer and telecommunications companies are delivering utility services to you underground. To avoid personal injury and damage to those underground lines, state law requires you to contact MISS DIG 811 before starting a digging project, regardless of the project size or depth. MISS DIG 811's services are free, there are no fees associated with web access and if by phone, the call is free.

You can prevent injury and avoid damage by following these four important steps:

  • Call or Click before you dig 
  • Wait the required amount of time (three business days after your request is placed)
  • Respect the marks
  • Dig with care

When to Place:

A locate request needs to be placed at least 3 business days prior to but no more than 14 days before conducting excavation on your property. Contact MISS DIG 811 at 1-800-482-7171, 248-370-6400, or 8-1-1 or by using e-Locate to place a locate request online.

Make sure you notify MISS DIG 811 if you are doing any of the following projects: 

  • Decks & Patios
  • Trees or Shrubs
  • Swing Sets
  • Signs
  • Fountains
  • Tents
  • Fences
  • Mailbox Posts
  • Room Additions
  • Gardens
  • Swimming Pools
  • Landscaping

 

How to Place a Locate or Design Request

How to Place a Locate Request

There are three convenient ways to contact MISS DIG 811 to place a Locate Request:

1.     Remote Ticket Entry (RTE) allows authorized contractors and MISS DIG Members to enter Dig Notice requests over the Internet 24/7.  With basic access, regular 3 business-day tickets can be entered.  RTE Users have convenient access to: 

  • Ticket Search – print copies of tickets, post responses to your tickets, attach documents to your tickets
  • Positive Response – View the responses to your request posted by members
  • NEAR Ticket – View projects that have tickets near your worksite
  • Ticket Entry at your convenience: 24 hours a day, 7 days a week 
  • Ticket Entry on any computer or laptop, supported with an HTML5 browser 

2.     e-Locate Allows contractors, members and homeowners to enter dig notice requests through our website 24/7. You can enter locate requests for excavation at a single address if you have a valid email. You will receive a confirmation email from MISS DIG 811 along with general information pertaining to the excavation project. NOTE: Your e-Locate is not valid until you receive an email confirmation from MISS DIG 811 with a start date and time.

3.     8-1-1 is the nationwide toll-free number for locate services and is staffed 24 hours per day, 365 days per year. You can also dial 1-800-482-7171 or 248-370-6400 before you dig.Only one locate request per phone call is allowed. 

You will be required to answer some questions when you contact the MISS DIG System to place a Locate Request, including:

  • Your name and phone number.
  • The contractor or person doing the work.
  • The geographical location (county and city, village, or township) of the work area.
  • The address where the work will be done.
  •  Nearest cross streets to the work site 
  • The type of work being done; for example, installing a fence or building a deck.
  • Information about the project area that identifies the boundaries for the utility representatives; for example, locate underground utility lines 100 feet from the north side of the house; locate underground utility lines in the entire yard; or locate underground utility lines in the front yard.
  • When do you plan to dig?

HOW TO PLACE A DESIGN REQUEST

The Design Ticket opens the lines of communication between designing firms and facility owners/operators.

  • Participation in this program is now mandatory for all facility owners/operators. These facility owner/operators provide drawings or records for the area as described by the designer.
  • All communication regarding design requests will be between the designer and the facility owner/operator.

 

Digging Safely, Locating Guidelines and Utility Color Codes

Digging Safely

Hand Exposing:

After utility lines have been marked, you should always expose them by hand to verify their location before using power equipment near them. If you can't find them, please let us know.

 

Digging Safely Guidelines

 

Homeowner Information - MISS DIG System, Inc. - pdf_iconClick the PDF links provided below to view or download
recommended marking guidelines and samples.

 

State of Michigan Utility Color Code

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