How to Place a Locate Request
There are three convenient ways to contact MISS DIG 811 to place a Locate Request:
1. Remote Ticket Entry (RTE) allows authorized contractors and MISS DIG Members to enter Dig Notice requests over the Internet 24/7. With basic access, regular 3 business-day tickets can be entered. RTE Users have convenient access to:
- Ticket Search – print copies of tickets, post responses to your tickets, attach documents to your tickets
- Positive Response – View the responses to your request posted by members
- NEAR Ticket – View projects that have tickets near your worksite
- Ticket Entry at your convenience: 24 hours a day, 7 days a week
- Ticket Entry on any computer or laptop, supported with an HTML5 browser
2. e-Locate Allows contractors, members and homeowners to enter dig notice requests through our website 24/7. You can enter locate requests for excavation at a single address if you have a valid email. You will receive a confirmation email from MISS DIG 811 along with general information pertaining to the excavation project. NOTE: Your e-Locate is not valid until you receive an email confirmation from MISS DIG 811 with a start date and time.
3. 8-1-1 is the nationwide toll-free number for locate services and is staffed 24 hours per day, 365 days per year. You can also dial 1-800-482-7171 before you dig.Only one locate request per phone call is allowed.
You will be required to answer some questions when you contact the MISS DIG System to place a Locate Request, including:
- Your name and phone number.
- The contractor or person doing the work.
- The geographical location (county and city, village, or township) of the work area.
- The address where the work will be done.
- Nearest cross streets to the work site
- The type of work being done; for example, installing a fence or building a deck.
- Information about the project area that identifies the boundaries for the utility representatives; for example, locate underground utility lines 100 feet from the north side of the house; locate underground utility lines in the entire yard; or locate underground utility lines in the front yard.
- When do you plan to dig?
HOW TO PLACE A DESIGN REQUEST
The Design Ticket opens the lines of communication between designing firms and facility owners/operators.
- Participation in this program is now mandatory for all facility owners/operators. These facility owner/operators provide drawings or records for the area as described by the designer.
- All communication regarding design requests will be between the designer and the facility owner/operator.